FAQs
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The service is for anybody who is sleeping rough in Norwich. It is not for people who are already housed, or living with family or friends. If a person's accommodation is unsuitable, they should contact their Local Authority.
If you are concerned about someone you have seen sleeping rough in England or Wales, you can send an alert to StreetLink. Street Link co-ordinate all reports and will send local reports of rough sleepers to Pathways. Contact streetlink via their website, mobile phone app (iOS/Android) or call 0300 500 0914.
Some people sleeping rough who are offered safe places to stay refuse them. People do not always accept the accommodation that is available for a number of different reasons. This could be due to entrenched behaviour, fear of the unknown or bad past experience.
Pathways is commissioned by Norwich City Council, with initial funding starting from March 2028. The service is reviewed and re-commissioned on an annual basis.
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No. When an arrest takes place the reason will be for a criminal offence, not for sleeping on the streets.
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People sleeping rough have the same rights to benefits as people who are accommodated.
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Yes. People sleeping rough have the same rights to accommodation as any other citizen and have access to the same advice services and housing options as people who are accommodated.